Question 1

How do I reset my password?

Accepted Answer

Sign out, then on the login screen tap "Forgot password". We'll email you a secure reset link — check your spam folder if it doesn't arrive within a couple of minutes.

Question 2

How do I create an NDIS invoice?

Accepted Answer

Open Invoices → New invoice, pick the participant, then add line items by NDIS support code. Totals, GST and the bulk-claim CSV export are calculated for you.

Question 3

Why is an invoice item failing to save?

Accepted Answer

Most often the support code, shift link or participant is missing. Open the row and check for red highlights — those are the required fields. If the problem persists, contact support with the invoice number.

Question 4

How do recurring rosters work?

Accepted Answer

Create a shift on the roster and choose a recurrence (daily, weekly, fortnightly or custom). Edits to a single occurrence stay local; edits to the series update every future shift.

Question 5

Can support workers record progress notes by voice?

Accepted Answer

Yes. In Notes → New note, tap the microphone. Speech-to-text runs on-device when supported and is transcribed into a structured note you can edit before saving.

Question 6

How do I export bulk-claim CSVs for the NDIA portal?

Accepted Answer

From Invoices, filter to the period you want and choose "Export bulk claim". The CSV uses the correct support item numbers, claim types and service dates expected by PRODA.

Question 7

What's your refund policy?

Accepted Answer

We offer a 30-day refund window from your first paid charge — no questions asked. Billing is handled by Paddle, so refunds appear on your statement as a Paddle credit within 5–10 business days.

Question 8

Is my participant data secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest, hosted in Australia, and access is scoped per organisation. Only users you invite can see your participants, rosters and invoices.