Terms & Conditions

Last updated: 29 April 2026

1. Who you are contracting with

These Terms form a binding agreement between you and Luke Martin (ABN 48 227 743 949, trading as NDIS Hub, "we", "us", "our"). By creating an account or using the service you agree to these Terms.

2. Authority & eligibility

If you accept these Terms on behalf of an organisation you confirm you have the authority to bind it. If you are an individual user you confirm you are of legal age in your jurisdiction.

3. The service

NDIS Hub is a software-as-a-service product that helps NDIS providers manage participants, support workers, rosters, progress notes and invoicing. Plans, features and limits are described on the Billing page and may be updated from time to time.

4. Acceptable use

You must not, and must not allow others to:

• use the service for any unlawful purpose, fraud, or to send spam;
• infringe intellectual property, privacy, or other rights of any party;
• upload malware or attempt to probe, scan or breach our security;
• scrape, crawl or otherwise extract data outside permitted APIs;
• reverse engineer, decompile, resell or redistribute the service;
• circumvent technical limits, plan quotas, or access controls.

5. Account credentials & data accuracy

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate information and keep it updated. Notify us promptly of any suspected unauthorised access.

6. Intellectual property

We retain all right, title and interest in and to the service, including the underlying software, documentation and branding. You receive a limited, non-exclusive, non-transferable right to use the service in accordance with your active subscription plan.

7. Your content

You retain ownership of the data you upload (participants, rosters, notes, invoices, etc.). You grant us a limited licence to host and process that data solely to provide the service to you. See our Privacy Policy → data we collect for how we handle this information.

8. AI assistant features

Some plans include an AI assistant that processes your inputs to generate responses. You are responsible for your prompts, how you use outputs, and for verifying that outputs are accurate before relying on them. Outputs may be inaccurate or incomplete and are not a substitute for professional NDIS, clinical, legal, financial or tax advice. You must not use the assistant to generate unlawful content, attempt to jailbreak the system, or to produce content that infringes third-party rights. We may filter or refuse outputs and suspend accounts for repeated misuse.

9. Payment, subscription & refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com Market Limited ("Paddle") is the Merchant of Record for all our orders. Paddle processes your payment, appears on your card or bank statement as the merchant, issues your invoice, charges and remits applicable taxes (including GST where required), provides customer service for billing inquiries, and handles refunds and chargebacks. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms.

Subscriptions renew automatically at the end of each billing period at the then-current price for your plan, until you cancel. You can cancel at any time from the Billing page in the app or via the buyer portal at paddle.net. Cancellation stops future renewals and you keep access until the end of your current paid period. See our Refund Policy → refund window and how to request a refund.

10. Suspension & termination

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination your right to use the service ends. We will give you a reasonable export window before deleting your data, except where law requires earlier deletion.

11. Service availability & warranties

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties including merchantability and fitness for a particular purpose. We do not guarantee uninterrupted or error-free operation.

12. Liability

To the fullest extent permitted by law our aggregate liability for any claim arising out of or in connection with these Terms is limited to the fees you paid us in the 12 months immediately preceding the claim. We are not liable for indirect, consequential, special or incidental damages, including loss of profits, data or goodwill. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

13. Indemnity

You agree to indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these Terms.

14. Governing law

These Terms are governed by the laws of Australia. Disputes will be heard by the courts of Australia, without prejudice to any mandatory consumer protections in your country of residence.

15. Assignment & force majeure

You may not assign these Terms without our prior written consent. We may assign in connection with a merger, acquisition or sale of assets. Neither party is liable for delay or failure to perform caused by events beyond its reasonable control.

16. Changes

We may update these Terms from time to time. Material changes will be notified by email or in-app. Continued use after the effective date constitutes acceptance.

17. Contact

Questions: support@ndi-ai-viper.app or +61 402 630 306 (Luke Martin, ABN 48 227 743 949).